Terms and Condition, Cancellation Policy, and Payment Method
Notes and Payment Method:
- For the reservation process, we will send you the Down Payment request from our e-commerce link system, Master Card or Visa are accepted, make sure your credit card is suitable to make an overseas online transaction and already 3D Secured featured to avoid link failing, or you may need to call your bank to grant access. If it is failed let us know and we will create a new one.
- What is 3D Secured on your credit card - please read the description
What is 3D Secure (Visa Secure / MasterCard SecureCode)?
3D Secure is a technical standard created by Visa and MasterCard to further secure CNP (Cardholder Not Present) transactions over the Internet.MasterCard brands their system as 'MasterCard SecureCode' and Visa call theirs 'Visa Secure'.3D Secure protects a buyer's credit card against unauthorized use when shopping online. This simple service enables buyers to validate transactions you make over the internet by requesting a personal code (usually sent to your cell phone or email address as a one time PIN). It helps protect against fraudulent use by unauthorized individuals.
- The link is valid only for 24 hours, let us know when is the suitable time to make a payment, if you have your WhatsApp for a quick chat to make an appointment for payment, you can reach us by WhatsApp to +6281818929111
Terms and Condition of Cancellation :
- To maintain the quality of our service to other clients, there will be a 50% cancellation charge when there is cancellation 4 - 8 days before the target excursion date for ANY reason and it will be 100% when the cancellation was made in less than 3 days before the excursion date for any reason and 100% cancellation for NO-SHOW
- 50% down payment is required, to confirm and secure the reservation, by paying a down payment stated in the email, is that you are agreeing to the terms and cancelation and is a commitment for the customer to guarantee the booking, and the customer will show up on the excursion day and pay the remaining balance on the day of arrival. Also, securing the reservation by Down Payment, it is our commitment to reserve your slot and reserve the reservation to prepare the trip for the customer.
- If there is NO Down Payment made during the reservation, The Dive Centre has the right to not guarantee your booking or reserve your dive trip or any activity. The Dive Centre will NOT submit the reservation until Down Payment is received.
- For the Accommodation reserved on behalf of Bali Fun Diving, there will be terms and conditions of cancelation policy from the accommodation, it varies depending on each accommodation or resort. We will follow their cancelation policy, and the guest must pay the cancelation fees accordingly.
Diving trips may be canceled or rescheduled or re route to other dive spot on the day of excursion date due to weather conditions or technical issues that are not suitable for marine sports activities, such as high waves and strong winds that potentially harms the divers. Dive Site are picked daily based on the weather and the ocean condition.
- SSI online diving course deposit is NON-REFUNDABLE for any reason, This is because we have to pay SSI Material and Certification Kit, when we register you for online training and spaces for courses are limited.
- Try Scuba and PADI/SSI Referral courses full payment amount on booking.
- If you cancel your Try Scuba session or PADI/SSI Referral course, for whatever reason, the cancellation policy is as follows:
- 14 days or more to dive/package date - full refund of down payment less credit card transaction fee
- Cancellation with 8 days or less notice - NO REFUND of down payment and cancellation fee may charge with the full amount 100%
- Illness, hungover or forgot to set the alarm during your course, there will be no refund or reschedule or adding days to the dive course, extra charge applied.
- If you cannot complete a scheduled course partway through due to ill health or another reason, there will be no refund.
Homework (Online study).
- For most courses, there is a theory element to complete knowledge development that includes online training. This online training is compulsory and must be completed BEFORE the start of the course.
- If you do not complete the study prior to arriving on the island it may be difficult whilst here due to limited time and dive program that we already set for you.
- You will not be able to start the course if this theory is not completed and we do not refund your deposit.
- On the day of your dive, you must bring your credit card/balance of payment by cash IDR or USD (daily rate) ( credit card payment add 3% surcharge)
- and your qualification card with you.
Courses: If the diving times on courses need to be changed by Bali Fun Diving and alternatives dates are not suitable, you will only be charged for the proportion of the course you complete. Full details of our individual dive course refund policy are available on request.
For any cancellation happened 9 days before the target excursion, Down Payment refund will be proccessed 2 - 3 working days.
Down Payment amount will be minus the administrative fees and bank transfer fees or loss currency ( based on our dive shop rate), paypal fees or any transfer method.
You can reach us at any time also at WhatsApp chat or call +6281818929111